A twenty fifth birthday may
not be a big deal in life terms but to be in the same job for that
length of time when one is a bit of a drifter is serious sticking power.
I suppose that is one of the
great things about your own empire, one day you can inspect the drains
and another play "let's suppose" with the business plan. It is not
always self indulgence or success!
We were fortunate to be spawned out of my working with
the "old" British Rail, not the rag tag that now exists as an apology
for a national railway system but an organisation that one could be
proud to work for led by managers with vision and foresight but who were
also nice guys and people for whom you wanted to succeed.
Theatre Breaks started as the Theatre Rail Club and the
idea that the public could buy their London theatre ticket and their
rail travel, usually at a discount but all with one phone call. The idea
germinated from a lunch time phone call to me, a relatively lowly
railway marketeer, from Peter Parker, the then chairman of British Rail.
Everyone else in between was out to lunch and if an excitable Chairman
of a national corporation has an itch he wants someone to scratch it
immediately. If you are old enough to remember Jesus Christ Superstar at the Palace Theatre, we decided to experiment with a Theatre Rail package on that great production.
The producers Stigwood and " always up to try anything new "
Bob Swash came up with a good price, we produced a leaflet, spread it
widely and sat back to see the bookings role in as surely they would
with such a good idea.
They didn't!
The first lesson, if you wish to change behaviour you are unlikely to do it at the first try.
The second lesson, if you really believe in an idea don't be put off by initial failure.
I knew that other experiments in promoting theatre with
rail travel had been carried out using railway booking offices as the
sales point! Not a good idea. Can you imagine the booking clerk in the
rush hour being asked about London theatre and whether a customer's
grandmother would enjoy " No Sex Please We're British "? And where in the theatre did you say the tickets are? And how far from the underground station is the Lyric?
I always had a great interest in theatre and the
conclusion that the Theatre Rail idea could be a runner drew me to the
conclusion that if the concept was to go anywhere then it had to be
outside the railway organisation. Remember the concept of privatisation
in the late seventies was almost unheard of.
So British Rail allowed me to stay within the railways
but privatise the theatre packaging to an upstairs flat in St.Albans The
Theatre Rail Club was launched in the Crush Bar of the Royal Opera
House, Covent Garden on 30th June 1980. The Railway managers, theatre
producers and actors turned out in force and of course the press. It
could not have had a more auspicious launch.
Lesson three, auspicious launches, good press coverage and a good idea do not make a profitable operation.
Even more reason to be optimistic was that I had the
mailing list of every amateur Operatic and Drama association in the
country and the launch was followed up by a mailing to all those tens of
thousands of good people who have an active interest in theatre.
The result was one telephone call.
I didn't believe it, surely the post office had lost the
mailing, but the one telephone call assured me that the mailing had in
fact taken place. Not given to self doubt! I did wonder if this was not
such a good idea after all.
Lesson four, don't
over extend yourself financially: one room in a friend's house and a
part time super efficient friend allowed me to continue beyond the early
disappointments.
If you would like to read about the roller coaster
history in detail I suppose you will have to wait for the book! How the
railways eventually dished the dirt when our success was being measured
in millions of pounds of revenue to British Rail, how questions in the
House of Lords supported our cause! How to pick your friends and
partners, how the theatre business is honourable and why! How good are
the banks when the going gets really tough! When getting to sleep at
nights consists of counting in your mind how much money you can scrape
together and how many organisations you just have to pay in the morning,
there is a limit to the number of times you can say "the cheque is in
the post" but there are a number of wrinkles I can tell you about that
keep the wolf from the door and in the garden where he should be!
We are now in calm waters thanks largely to Simon who
joined us after 'A' Levels for a summer job and is still here 20 years
later. He discovered the Web for Theatre Breaks, stopped me going off in
too many different directions at the same time and brought a discipline
into everything which is surprising! He is now joint Managing Director,
owns half the company, if you can't trust your son who can you trust!
And of course 17 great people who work for us now and the hundreds who
have worked for us in the past and gone on to take up a wide and varied
list of other challenges in their lives.
St Albans Travel Service now brings over 25,000 people to
London and Stratford each year and has enjoyed fantastic growth over
the last four years. We also have an office in Budapest and Lille with a
French web site at www.formuletheatre.fr.
The last two years have seen some of the biggest openings
in London's theatrical history and this year we are completing the work
of 10 years by going online with our breaks allowing visitors to our
site the chance of designing their own visit to London and booking online.