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Frequently Asked Questions - FAQs If your question is not answered below then please use the Contact Us page and we will be glad to help.
1:
What does Theatre Breaks do?
Q: What does Theatre Breaks do? A: We create theatre packages of theatre tickets and hotel accommodation which are tailor-made to each customers needs . We offer these in London, Stratford-Upon-Avon, and Paris. We also offer theatre meal-deals for many midweek performances.
You can book online or by phone - call Free on 0800 4583408
All bookings are made through Good To See, our ABTA bonded sister company. Good To See holds your money until you return from your break thus guaranteeing your booking, even in the event of Theatre Breaks Ltd failing.
Q: Are my payment details secure? A: Yes. - Theatre Breaks Ltd uses a secure server which is authenticated and certificated by GeoTrust utilizing 128-bit SSL certificates to encrypt and protect all communication of personal details and credit card information between yourself and Theatre Breaks Ltd .
A: Availability is not held online so close to your departure date but such is our experience that as long as we receive your request by 16:30 on the day we can make a booking for any time, from that evening to next year! Of course some shows will be sold out but we take pride in a very high success rate - even at the last minute.
Q: Do you sell tickets without hotel accommodation? A: Yes, we offer many tickets with meal deals. These offers are usually midweek, but some Friday offers are also available. Also we offer excellent deals for groups of 20 or more to whom we will sell tickets on their own. Contact our groups department.
Q: Where is the best place to sit in the theatre? A: All of our seats are "Top price seats" even though sometimes you do not have to pay top price for them! They are located in the Stalls and Dress Circle (called Royal Circle in some theatres). It is really personal preference as to which you sit in. To help with the jargon, the Stalls are on the ground floor - the same level as the stage - and the Dress Circle is the first level above that. Above that you can get the Grand Circle, the Upper Circle or the Balcony or sometimes all five! If you like to get close to the action then the Stalls is a good option but if you want a more general view then ask for the Dress Circle or maybe further back in the Stalls.
Q: Will I be given seat numbers before I book? A: Yes. You will be given seat numbers before we take payment details from you.
Q: How do I collect my theatre tickets ? A: Confirmation will be sent out by email. Please print the email out and take the theatre voucher along to the theatre box .
Q: What if I am arriving late at the hotel? A: Your booking is guaranteed for late arrival but we recommend calling the hotel if you are going to be very late (for example if you are checking in after the show. The contact telephone number is displayed on your booking confirmation.
Q: Can I get a breakdown of the price? A: Unfortunately not. We are in contract with the hotels and theatres who give us confidential rates which we cannot disclose.
Q: Do I pay an additional booking fee? A: No, our fees are included in the prices quoted online. We also guarantee not to change the price after your booking has been confirmed and paid for. If you prefer to have your confirmation sent by post rather than by email we do charge £2 - we see this more of a green tax rather than a postal fee as these charges go towards the costs of improving our carbon efficiency.
Q: Is it more expensive to pay by credit card A: No, it is the same price whether you pay by credit card, debit card, cheque or bank transfer.
Q: My discount voucher code won't work? A: Please ensure that your code has been entered in correctly and in full, the discount codes are also case sensitive. If you don't have a discount voucher code then you will not be able to use that field on the booking form. Any further problems please contact the office.
Q: I have a Theatre Breaks Voucher - how can I use it? A: If your voucher is for a specific amount then you can use it online - just enter the reference number at the bottom of the summary page. Otherwise call the office and we can organise your break on the phone.
Q: I have a Society of London Theatre, Theatre Token. Can I use it with Theatre Breaks. A: Yes. Just tell us when you make the payment and we will talk you through the process.
Q: Do you do theatre breaks for any where other than London? A: Yes. We offer breaks to Paris & the Moulin Rouge. We also offer breaks to Stratford-upon-Avon. We don't offer them anywhere else at the moment.
Q: I am having trouble online . A: Just call us - technology is all well and good but if it gets in the way there is no point knocking yourself out! We have a freephone number (0800 4583408) and a team of consultants willing to help.
Q: How can I create a booking for 2 nights at the hotel online? A: Once you have chosen your show and selected to book a theatre break at the top of the next page, (the list of hotels) you can select your arrival date and the number of nights you wish to stay. You can also filter on area and star rating.
Q: How do you rate your hotels? A: We use the AA's star rating - we hope you agree that they have a good reputation for accuracy. Next Year we will also buid in their scoring system to help you even further.
Q: Can I see the show on the second night of my stay? A: Yes you can. If you select the night you want to see the show, then when you go to the hotel page you can change the night you arrive at the hotel.
Q: Your website hasn't given me seats numbers and just says "Top Price Seats" what does this mean? A: This means the package is not available online. If you continue to the next page of the booking you can enter your contact details and a consultant will get the package available for you offline - this will include seat numbers.
Q: When will I hear back about me break? A: We aim to get back within 24 hours. We are open 09 - 17:00 Monday to Friday and 10 - 14:00 on Saturdays
Q: Will I get my tickets in the post? A: Usually confirmation will be sent out by email which you print off and present to check in at the hotel and collect your tickets from the box office. On some occasions the confirmations are posted out & you will be informed.
A: Royal Garden, Chesterfield, City Inn, Holiday Inn Kings Cross/Bloomsbury, Jolly St Ermin's, Radisson Edwardian Sussex, Kensington Close, St Giles, Thistle Bloomsbury Hotels. Search Our London Hotels
A: We can do rail travel but not for last minute bookings, and we can't offer any discount from what you would pay yourself.
A: Any cause for complaint must first be notified as soon as possible to the supplier of the services concerned - the hotel, theatre, restaurant, attraction etc. They must be given the chance to correct the cause of your complaint If you are still disatisfied and it is between 9:00am and 17:00 Monday to Friday or 10:00 and 14:00 call us free on 0800 4583408 and we will endeavour to help. If you are still dissatisfied, you must then write to us at the earliest opportunity (stating your Confirmation reference number) and within 28 days to: Customer Relations Manager, Theatre Breaks Ltd, 30 Culver Road, St Albans, Herts, AL1 4ED We will aim to resolve your dispute and reply within twenty one days. Please allow this time for a response as we normally have to make contact with the supplier concerned to gather information. Please note that we do not accept liability for consequential loss and, apart from personal injury claims, our maximum liability to you is limited to the price of your holiday.
Q: Do you have the telephone number for x theatre or x Hotel? A: We only have the trade line numbers. Please contact directory enquiries.
A: Yes we can sell any event in one of our accommodation packages - just contact the office to talk about your requirements.
A: We sell Theatre Breaks vouchers for any amount that can be redeemed towards a theatre break. Go To https://www.theatrebreaks.com/voucher/gift_voucher.aspx
Q: can you send me information about your theatre breaks? A: We are currently working on a brochure to send out. Until then, please browse our website for any information or you can call the office free on 0800 4583408
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