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Frequently Asked Questions - FAQs
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1:
What does Theatre Breaks do?
Q: What does Theatre Breaks do? A: We create theatre packages of theatre tickets and hotel accommodation which are tailor-made to each customers needs . We offer these in London, Stratford-Upon-Avon, and Paris.
You can book online or by phone
All bookings are made with Superbreaks and West End Theatre Bookings - both part of Holidaybreak plc - and are fully bonded to protect your bookings. Q: Are my payment details secure? A: Yes. - our booking engine uses a secure server which is authenticated and certificated to encrypt and protect all communication of personal details and credit card information.
A: Availability is not held online so close to your departure date but such is our experience that as long as we receive your request by 16:30 on the day we can make a booking for any time, from that evening to next year! Of course some shows will be sold out but we take pride in a very high success rate - even at the last minute.
Q: Do you sell tickets without hotel accommodation? A: Yes, we offer many tickets with meal deals. These offers are usually midweek, but some Friday offers are also available. Also we offer excellent deals for groups of 20 or more to whom we will sell tickets on their own. Contact our groups department.
Q: Where is the best place to sit in the theatre? A: All of our seats are "Top price seats" even though sometimes you do not have to pay top price for them! They are located in the Stalls and Dress Circle (called Royal Circle in some theatres). It is really personal preference as to which you sit in. To help with the jargon, the Stalls are on the ground floor - the same level as the stage - and the Dress Circle is the first level above that. Above that you can get the Grand Circle, the Upper Circle or the Balcony or sometimes all five! If you like to get close to the action then the Stalls is a good option but if you want a more general view then ask for the Dress Circle or maybe further back in the Stalls.
Q: Will I be given seat numbers before I book? A: No. but we do guarantee the seats are exactly as sold - our allocations are generally considered to be excellent - and NO pillars, or looking round corners!
Q: How do I collect my theatre tickets ? A: If confirmation is sent out by email please print the email out and take the theatre voucher along to the theatre box . Otherwise you will receive everything you need in the post.
Q: What if I am arriving late at the hotel? A: Your booking is guaranteed for late arrival but we recommend calling the hotel if you are going to be very late (for example if you are checking in after the show. The contact telephone number is displayed on your booking confirmation.
Q: Can I get a breakdown of the price? A: Unfortunately not. We are in contract with the hotels and theatres who give us confidential rates which we cannot disclose.
Q: Do I pay an additional booking fee? A: No, our fees are included in the prices quoted online. We also guarantee not to change the price after your booking has been confirmed and paid for. If you prefer to have your confirmation sent by post rather than by email we do charge £2 - we see this more of a green tax rather than a postal fee as these charges go towards the costs of improving our carbon efficiency.
Q: Is it more expensive to pay by credit card A: No, it is the same price whether you pay by credit card, debit card, cheque or bank transfer.
Q: My discount voucher code won't work? A: Please ensure that your code has been entered in correctly and in full, the discount codes are also case sensitive. If you don't have a discount voucher code then you will not be able to use that field on the booking form. Any further problems please contact the office.
Q: I have a Theatre Breaks Voucher - how can I use it? A: Call the office and we can organise your break on the phone.
Q: I have a Society of London Theatre, Theatre Token. Can I use it with Theatre Breaks. A: Yes. Just tell us when you make the payment and we will talk you through the process.
Q: Do you do theatre breaks for any where other than London? A: Yes. We offer breaks to Paris & the Moulin Rouge. We also offer breaks to Stratford-upon-Avon and Manchester.
Q: I am having trouble online . A: Just call us - technology is all well and good but if it gets in the way there is no point knocking yourself out! Call 0 8 7 1 2 2 2 1 1 2 8
Q: Can I see the show on the second night of my stay? A: Yes you can. If you select the night you want to see the show, then when you go to the hotel page you can change the night you arrive at the hotel.
Q: Will I get my tickets in the post? A: Usually confirmation will be sent out by post but on occassion an email can be sent which you print off and present to check in at the hotel and collect your tickets from the box office.
A: Royal Garden, Chesterfield, City Inn, Holiday Inn Kings Cross/Bloomsbury, Jolly St Ermin's, Radisson Edwardian Sussex, Kensington Close, St Giles, Thistle Bloomsbury Hotels. Search Our London Hotels
A: We can do rail travel - Click Here .
A: Any cause for complaint must first be notified as soon as possible to the supplier of the services concerned - the hotel, theatre, restaurant, attraction etc. They must be given the chance to correct the cause of your complaint If you are still disatisfied and it is between 9:00am and 17:00 Monday to Friday call Superbreak and they will endeavour to help. If you are still dissatisfied, you must then write to them at the earliest opportunity (stating your Confirmation reference number) and within 28 days
Q: Do you have the telephone number for x theatre or x Hotel? A: We only have the trade line numbers. Please contact directory enquiries.
A: Yes we can sell many concerts and other events in one of our accommodation packages - just contact the office to talk about your requirements.
A: We sell Theatre Breaks vouchers for any amount that can be redeemed towards a theatre break. Go To https://www.theatrebreaks.com/voucher/gift_voucher.aspx
Q: can you send me information about your theatre breaks? A: Yes - call the office on 0 8 7 1 2 2 2 1 1 2 8.
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