FAQs

Frequently Answered Questions

We get asked a tonne of questions over the working day. We don’t like to keep our knowledge secret: we are happy to share! So here are some of the more regular questions we get asked and the answers.

We hope they are of use!

1: What does Theatre Breaks do?
2: How can I book a break?
3: How safe is my booking?
4: Are my payment details secure?
5: Can I book for tonight?
6: Do you sell tickets  without hotel accommodation?
7: Where is the best place to sit in the theatre?
8: Will  I  be given seat No’s before i book?
9: How do I collect my theatre tickets ?
10: What if I am arriving late at the hotel?
11: Can I get a breakdown of the price?
12: Do I pay a booking fee?
13: Is it more expensive to pay by credit card?
14: My discount voucher code won’t work?
15: I have a Theatre Breaks Voucher – how can I use it?
16: I have a Society of London Theatre Theatre Token. Can I use it with Theatre Breaks?
17: Do you do theatre breaks for any where other than London?
18: I am having trouble online
21: Can I see the show  on the second night of my stay?
24: Will I get my tickets in the post?
25: What hotels have car parks?
26: Do you do rail travel?
27: How do I make a complaint?
28: Do you have the  telephone number for  x theatre or  x  Hotel?
29: Do you sell gig tickets?
30: What vouchers do you do?
31: Can you send me information about your theatre breaks?

Q: What does Theatre Breaks do?

A: We create  theatre packages  of theatre tickets and hotel accommodation which are tailor-made to each customers needs . We offer these in London, Stratford-Upon-Avon, and Paris.

 

Q: How can I book a break ?

You can book online or by phone on +44 (0)1904 420 452

Q: How safe is my booking?

All bookings are made with Superbreak – part of Cox and Kings plc – which is fully bonded to protect your bookings.

Q:  Are my payment details secure? 

 A:  Yes. –  our booking engine uses a secure server which is authenticated and certificated to encrypt and protect all communication of personal details and credit card information. 

 

Q: Can I book for tonight? 

A:  Availability is not held online so close to your departure date but such is our experience that as long as we receive your request by 16:30 on the day we can make a booking for any time, from that evening to next year! Of course some shows will be sold out but we take pride in a very high success rate – even at the last minute. 

Q: Do you sell tickets without hotel accommodation?

A:  Yes, we can offer tickets without accommodation. We can offer tickets on their own or as part of a pre-theatre meal deal.  Check availability and book at londonshow.entstix.co.uk  Also we offer excellent deals for groups to whom we will sell tickets on their own. Contact our groups department.

Q: Where is the best place to sit in the theatre?

A:  We offer the full range of tickets so you can choose what is best for you. The best seats are considered to be located in the Stalls and Dress Circle (called Royal Circle in some theatres). It is really personal preference as to which you sit in. To help with the jargon, the Stalls are on the ground floor – the same level as the stage – and the Dress Circle is the first level above that. Above that you can get the Grand Circle, the Upper Circle or the Balcony or sometimes all five! If you like to get close to the action then the Stalls is a good option but if you want a more general view then ask for the Dress Circle or maybe further back in the Stalls.

Q: Will I be given seat numbers before I book?

A: No. but we do guarantee the seats are exactly “as sold” – our allocations are generally considered to be excellent  – and we promise: NO pillars, or looking round corners!

Q:  How do I collect my theatre tickets ?

A:  If confirmation is sent out by email please print the email out and take the theatre voucher along to the theatre box . Otherwise you will receive everything you need in the post.

Q: What if I am arriving late at the hotel? 

A:  Your booking is guaranteed for late arrival but we recommend calling the hotel if you are going to be very late (for example if you are checking in after the show). The contact telephone number is displayed on your booking confirmation. 

Q: Can I get a breakdown of the price?

A: Unfortunately not. Part of the reason why we are able to offer the rates that we do is that we are in contract with the hotels and theatres. They give us confidential rates which we cannot disclose. 

Q: Do I pay any additional booking fees? 

A: No, our fees are included in the prices quoted online. We also guarantee not to change the price after your booking has been confirmed and paid for..

 

Q: Is it more expensive to pay by credit card 

A: No, it is the same price whether you pay by credit card, debit card, cheque or bank transfer.  

 

Q: I have a Society of London Theatre, Theatre Token. Can I use it with Theatre Breaks.

A: Yes, but you will ahve to call us. You cannot redeem Theatre Tokens online.

Q: Do you do theatre breaks for any where other than London?

A: Yes. We offer breaks to Stratford-upon-Avon, Edinburgh, Cardiff and even New York.

Q: I am having trouble online .

A: Just call us – technology is all well and good but if it gets in the way there is no point knocking yourself out! Call +44 (0)1904 420 452

Q:  Can I see the show on the second night of my stay?

A: Yes you can. If you select the night you want to see the show, then when you go to the hotel page you can change the night you arrive at the hotel.

Q: Will I get my tickets in the post?

A:  Usually confirmation will be sent out  by post but on occassion an email can be sent which you print off and  present to check in at the hotel and collect your tickets from the box office.

Q:What hotels have car parks?

A: Although we offer discounted rail travel we know that many people prefer to drive down to town. So during our booking process you can get the best hotels for your break by selecting to filter by a number of factors: Car Parking being one of them.

Q: Do you do rail travel?

A: We can do rail travel. You can arrange this in two ways. When you come to the Review page in the booking process just chose to add rail travel (sometimes the button is “beneath the fold” as the say , so you might have to scroll down to see it. Alternatively you can call our reservations team and they will find the best rail ticket for you.

NOTE: sometimes the price that our reservations team can give yopu on the phone can be better than the price available on line, so we suggest that if you want to book rail travel, that you call us on +44 (0)1904 420 452

Q: How do I make a complaint? 

 A:  Any cause for complaint must first be notified as soon as possible to the supplier of the services concerned  – the hotel, theatre, restaurant, attraction etc.  They must be given the chance to correct the cause of your complaint.  If you are still disatisfied and it is between 9:00am and 17:00 Monday to Friday call Superbreak and they will endeavour to help. If you are still dissatisfied, you must then write to them at the earliest opportunity (stating your Confirmation reference number) and within 28 days

Q: Do you have the  telephone number for  x theatre or  x  Hotel?

A: We only have the trade line numbers. Please contact directory enquiries. 

Q: Do you sell gig tickets?

A:  Yes we can sell many concerts and other events in one of our accommodation packages – just contact the office to talk about your requirements or check online at book.theatrebreaks.com/events/

Q: What vouchers do you do?

A: We sell vouchers for any amount that can be redeemed towards a theatre break. Go To book.theatrebreaks.com/features/gift-vouchers.htm

Q: can you send me information about your theatre breaks?

A: Yes – call the office on    +44 (0)1904 420 452